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Development Support Specialist / United States

M-Files is seeking a Developer Support Specialist to strengthen our in-depth technical support at our Plano office.

 

Our international customer support organization is responsible for the world class technical support of M-Files products and services. We are a group of professionals working seamlessly together and proud of our high customer satisfaction ratings.

 

As a Developer Support Specialist, you will be analyzing and solving the most challenging cases related to our products together with our Support Team, Product Development, customers, and other stakeholders.

 

Your daily tasks may include but are not limited to:

 

  • reading C/C++/C#/VBS code
  • investigating memory dumps
  • writing quality error reports and delivering to Product Development team
  • investigating network issues via network logs or various network testing tools
  • developing methods to problem solving or workarounds to various issues reported
  • analyzing SQL database related problems
  • analyzing customer issues against source code to determine cause and provide a resolution
  • take part on live customer troubleshooting sessions with Support Specialist and Product Development teams as needed

 

To be successful, you will need:

  • to possess a widespread knowledge of computer systems and Windows environments.
  • a B.Sc., M.Sc., or a corresponding degree.
  • suitable background experience as a software developer, in-depth support engineer or IT administrator with coding expertise.
  • the ability to understand C++, C# and VBS code is a must
  • Knowledge of MS SQL, AD, IIS, Wireshark, Fiddler, and computer networks as well as common protocols is important.

 

In addition to the technical requirements:

  • customer-oriented approach, strong problem-solving skills, and prioritization of multiple simultaneous issues are required.
  • Solid written and oral communication skills in English is required.

 

We offer excellent career opportunities going forward and support you in further developing your expertise. Our employees consistently rate their job as highly meaningful and rewarding, while they perform their work in a great atmosphere. Our team is fun, and our solutions are changing the market!

 

Deadline for applications: The recruitment expires when the position is filled.

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