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Cloud Operations Specialist / United States

We are now looking for a skilled Cloud Operations Specialist to join our Cloud Operations team in Plano, Texas. 

As an M-Files Cloud Operations Specialist you will play a critical role in driving our success. You will be part of our highly skilled Cloud Operations Team and responsible for delivering high quality product support to cloud customers all over the world.

You will participate in building, maintaining, and monitoring our cloud infrastructure hosted on Microsoft Azure. You will also work closely with our customers, solving problems and questions together with our Product Development and consultants. Our team will educate and guide you so you can become an expert in M-Files cloud services.

Key responsibilities:

  • Deploying, configuring and scaling infrastructure components
  • Participate in migration projects as Cloud solution expert
  • Participate in solving technical challenges to ensure prompt and high-quality solutions
  • Actively monitor for cloud system outages and rapidly react when needed
  • Creating excellent customer experiences by taking ownership of customer's issues, communicating actively, and working in a customer focused manner
  • Writing knowledge base articles to enable self-service and proactive solutions
  • Creating bug reports for Product Development Team to improve product quality
  • Deploy, destroy, and troubleshoot vault deployments
  • Demonstrate familiarity and use of internal deployment tools, Azure portal, SQL Server Management Studio, and Powershell

What we expect from you?

  • Experience in internal deployment tools like Azure portal, SQL Server Management Studio, and Powershell
  • Experience and working knowledge of databases, preferably MS SQL Server
  • Knowledge of Agile methodologies like Scrum
  • Strong interpersonal skills, with the ability to listen to customers and translate their needs into specific actions and solutions
  • Ability to drive projects to completion and manage obstacles
  • Aptitude and enthusiasm for learning new methods and techniques
  • Experience working with document/content management systems a plus

We have an open and transparent working environment with a chance to work with the best tools and technologies needed in your tasks. We also face new technologies all the time,  and at M-Files you get to develop your competence as a software professional. You get committed and skilled co-workers and a wide benefit package to support your job satisfaction. 

Did you know?

M-Files has earned a highest leadership position in 2020 Nucleus Research´s report. Nucleus Research evaluates content management providers on two core criteria – usability and functionality. This year, M-Files earned the highest recognition for both usability and functionality. More info here.

Does this sound exciting to you?

Apply today. 

This is a perfect time to join M-Files and contribute to our exciting growth journey!

Deadline for applications: The recruitment expires when the position is filled.

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