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Developer Support Trainee / Finland

We are looking for a Developer Support Trainee to strengthen our in-depth technical support at M-Files.

Our international customer support organization is responsible for the world class technical support of M-Files products and services. We are a group of professionals working seamlessly together and proud of our high customer satisfaction ratings.

As a Developer Support Trainee, you will be learning to analyze and solve challenging cases related to our products together with our Support Team, Product Development, customers, and other stakeholders.

Your job can be modified based on your skills and interests.:

A normal day in Development Support team can include for example:

  • reading C/C++/C#/VBS code
  • investigating memory dumps
  • writing quality error reports and deliver to Product Development team
  • investigating network issues via network logs or various network testing tools
  • developing methods to problem solving or workarounds to various issues reported
  • analyzing SQL database related problems
  • analyzing customer issues against source code to determine cause and provide a resolution
  • take part on live customer troubleshooting sessions with Support Specialist and Product Development teams as needed

You will get a thorough induction to your tasks. 

We hope that you have some of the following:

  • knowledge of computer systems and Windows environments
  • the ability to understand C++, C# and VBS code
  • knowledge of MS SQL, AD, IIS, Wireshark, Fiddler, and computer networks
  • good written and oral communication skills in Finnish and in English are required
  • customer-oriented approach, strong problem-solving skills, and prioritization of multiple simultaneous issues are needed, too

We offer excellent career opportunities going forward and support you in further developing your expertise. Our people consistently rate their job as highly meaningful and rewarding, while they perform their work in a great atmosphere. Our team is fun, and our solutions are changing the market!

M-Files will require a security clearance concerning the applicant who will be hired (Security Clearance Act). This security clearance will be done by applicant's approval.

 Please send your application soon, but no later than 30 April 2021.

 

Deadline for applications: 4/30/2021

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