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Consultant / United Kingdom

As a Consultant, you are a key part of the Services team helping our customers discern their needs and determine how M-Files can benefit their businesses.  You will work on all aspects of M-Files customer lifecycle. This starts with supporting sales initiatives and providing level of effort estimations, followed by detailed requirements gathering, implementation individually or as part of a team, driving rollout with training and support.

This role is customer facing and caries real responsibility so to succeed in this position you need strong interpersonal skills with the ability to listen to the customer and translate their needs into actions. You will need the organizational capacity to work on concurrent projects and to drive those to completion. This requires both team working and leadership to ensure that obstacles are identified and addressed. Prior experience of services consulting would be a benefit.

We provide full training on M-Files and the other skills needed but it would be beneficial if you have a working knowledge of the Microsoft platform along with some experience with VBScript, SQL, REST, XML and C#.  

M-Files is a supportive team environment with a strong collaboration ethos where we encourage everyone to grow their skills and build a career. In short, we provide training, excellent personal growth and development opportunities along with a competitive salary and benefits packages.

Your primary day-to-day tasks will include:

  • Participating in the pre-sales process by reviewing customer requirements and providing accurate delivery estimates and/or SOWs to the sales team.
  • Leading requirements and discovery workshops while documenting the agreed solution, deliverables, and timeframes within a project plan to be signed-off by the customer.
  • Installing and configuring M-Files software while developing integrations with third party applications in the agreed timeframes that satisfy the customer’s requirements.
  • Leading project status meetings with the customer to review progress and budgets, discuss and agree change requests, and communicate and resolve issues.
  • Creating end-user and setup guides describing the solution that was delivered to the customer.
  • Creating end-user and administrator training materials to conduct training in co-operation with the training organisation.
  • Identifying and communicating up-sell and cross-sell opportunities at customers to the sales team.


Role Requirements:

  • A degree in computer science, engineering or other technical field.
  • 3-5 years' experience as a technical consultant or sales engineer/consultant.
  • Strong people and presentation skills with experience delivering training.
  • Highly motivated self-starter who can work independently and requires minimal supervision.
  • Proven ability to communicate ideas with excellent verbal and written communication skills.
  • Ability to listen to customer needs and translate into specific actions and solutions.
  • Excellent project management and organizational skills to drive projects to completion.
  • Proactive and detail-oriented with a high regard for quality and consistency of communication.
  • Demonstrated ability to work comfortably and effectively with multiple levels of management.
  • Possess a good understanding of application servers, networks, operating systems, technical platforms/architecture etc.
  • Experience and working knowledge of internet environments including IIS.
  • Experience and working knowledge of SQL Server.
  • Experience and working knowledge of .NET languages (e.g. C#, VisualBasic, REST, XML).
  • Solid knowledge of document management and enterprise content management technologies.
  • Ability to travel within the UK up to 75% of the time.

Why M-Files?

We are a global company with Finnish roots and with our own product that we are greatly proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market! Our guiding principles of "Make it happen", "Help others", and "Love customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey last fall.

If this sounds like your next position, send us your application and cv as soon as possible but no later than 30 September 2021. For more information on the position and working at M-Files, please contact Charles de Soyres, Senior Consulting Unit Manager, charles.de.soyres@m-files.com.

Deadline for applications: 9/30/2021

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